Last Updated: November 25, 2025
1. Introduction
Welcome to Sundarban Kalpataru Travels (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website https://kalpatarutourandtravels.in/ and the services we provide.
By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.
2. Definitions
- “Client,” “You,” “Your” refers to the person accessing our website or booking our services
- “Services” refers to tour packages, travel arrangements, bookings, and related services offered by Sundarban Kalpataru Travels
- “Website” refers to https://kalpatarutourandtravels.in/
- “Booking” refers to any reservation made for our tours or services
3. Booking and Reservations
3.1 Booking Process
- All bookings are subject to availability and confirmation by Sundarban Kalpataru Travels
- A booking is confirmed only upon receipt of the required deposit or full payment
- We reserve the right to refuse any booking at our discretion
3.2 Accuracy of Information
- You must provide accurate and complete information when making a booking
- You are responsible for ensuring all passenger details, including names, ages, and special requirements, are correct
- Any errors in booking information must be notified to us immediately
3.3 Minimum Age Requirements
- Certain tours may have minimum age requirements
- Minors must be accompanied by a parent or legal guardian
- Parents/guardians are responsible for the behavior and safety of minors in their care
4. Pricing and Payment
4.1 Pricing
- All prices are displayed in Indian Rupees (INR)
- Prices are subject to change without notice until booking is confirmed
- We reserve the right to correct pricing errors on our website or bookings
4.2 Payment Terms
- Payment methods accepted will be specified during the booking process
- Deposit requirements and payment schedules will be communicated at the time of booking
- Full payment must be received before the tour departure date unless otherwise agreed
4.3 Additional Costs
- Prices may not include personal expenses, tips, optional activities, travel insurance, or items not specifically mentioned in the itinerary
- You are responsible for any additional costs incurred during the tour
5. Cancellations and Refunds
5.1 Cancellation by Client
- Cancellations must be made in writing via email or registered letter
- Cancellation charges will apply as follows:
- More than 30 days before departure: 25% of total booking amount
- 15-30 days before departure: 50% of total booking amount
- 7-14 days before departure: 75% of total booking amount
- Less than 7 days before departure: 100% of total booking amount (no refund)
5.2 Cancellation by Sundarban Kalpataru Travels
- We reserve the right to cancel any tour due to insufficient bookings, force majeure, or other circumstances beyond our control
- In case of cancellation by us, you will receive a full refund or alternative tour options
- We are not liable for any additional expenses incurred by you due to cancellation
5.3 No-Show Policy
- Failure to arrive for a scheduled tour without prior cancellation will result in forfeiture of all payments
6. Changes and Modifications
6.1 Changes by Client
- Requests for changes to bookings are subject to availability and may incur additional charges
- Name changes may be permitted subject to conditions and charges
6.2 Changes by Sundarban Kalpataru Travels
- We reserve the right to modify itineraries due to weather conditions, safety concerns, or operational requirements
- We will make reasonable efforts to provide comparable alternatives
- Minor changes to itineraries do not entitle you to compensation or refunds
7. Travel Documents and Requirements
7.1 Documentation
- You are responsible for obtaining and carrying valid identification documents
- For certain areas, permits or special permissions may be required
- We will assist in obtaining necessary permits, but ultimate responsibility lies with you
7.2 Health and Safety
- You must inform us of any medical conditions, allergies, or special requirements at the time of booking
- You are responsible for ensuring you are medically fit to undertake the tour
- We recommend obtaining appropriate travel insurance
8. Liability and Disclaimers
8.1 Limitation of Liability
- Sundarban Kalpataru Travels acts as an agent for transportation, accommodation, and activity providers
- We are not liable for acts, errors, omissions, representations, warranties, breaches, or negligence of third-party providers
- Our liability is limited to the amount paid for the booking
8.2 Personal Belongings
- We are not responsible for loss, theft, or damage to personal belongings
- You are advised to obtain comprehensive travel insurance
8.3 Accidents and Injuries
- We are not liable for accidents, injuries, illness, or death arising from participation in tours or activities
- You participate in all activities at your own risk
8.4 Force Majeure
- We are not liable for failure to perform our obligations due to force majeure events including but not limited to:
- Natural disasters, extreme weather conditions
- War, civil unrest, terrorism
- Government actions, epidemics, pandemics
- Transportation failures, strikes
9. Travel Insurance
- We strongly recommend purchasing comprehensive travel insurance covering:
- Trip cancellation and interruption
- Medical expenses and emergency evacuation
- Personal liability
- Loss of baggage and personal effects
- Travel insurance is not included in tour prices unless specifically stated
10. Behavior and Conduct
10.1 Expected Conduct
- You are expected to behave responsibly and respectfully toward other guests, staff, and local communities
- You must comply with local laws and regulations
10.2 Right to Terminate
- We reserve the right to terminate your participation in a tour if your behavior:
- Poses a danger to yourself or others
- Causes damage to property
- Disrupts the enjoyment of other guests
- No refund will be provided in such cases
11. Environmental Responsibility
- The Sundarban region is an environmentally sensitive area
- You must follow all environmental guidelines and instructions provided by our guides
- Littering, disturbing wildlife, or damaging the ecosystem is strictly prohibited
12. Photography and Media
- We may take photographs or videos during tours for promotional purposes
- By participating in our tours, you consent to such use unless you explicitly opt out
- You retain rights to your own photographs but agree not to use them for commercial purposes without our consent
13. Intellectual Property
- All content on our website, including text, images, logos, and graphics, is the property of Sundarban Kalpataru Travels
- You may not reproduce, distribute, or use our content without written permission
14. Privacy and Data Protection
- Your personal information is collected and used in accordance with our Privacy Policy
- We are committed to protecting your privacy and personal data
- By using our services, you consent to our data collection and usage practices
15. Complaints and Disputes
15.1 Complaints Procedure
- Any complaints during the tour must be reported immediately to our representative
- Post-tour complaints must be submitted in writing within 7 days of tour completion
- We will investigate and respond to complaints within 30 days
15.2 Dispute Resolution
- We will make reasonable efforts to resolve disputes amicably
- Any disputes shall be subject to the exclusive jurisdiction of courts in West Bengal, India
16. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in West Bengal, India.
17. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
18. Amendments
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Continued use of our services constitutes acceptance of modified Terms.
19. Entire Agreement
These Terms and Conditions, together with our Privacy Policy and any booking confirmation, constitute the entire agreement between you and Sundarban Kalpataru Travels.
20. Contact Information
For questions about these Terms and Conditions, please contact us at:
Sundarban Kalpataru Travels
Website: https://kalpatarutourandtravels.in/
By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.